Terms of Service

1. Agreement to Terms

By accessing or using Handled’s services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Description of Service

Handled provides AI-powered automation solutions for post-order operations, including but not limited to order management, customer communication, and logistics coordination for e-commerce brands and third-party logistics providers (3PLs).

3. User Accounts

When you create an account with us, you must:

• Provide accurate, complete, and current information
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

4. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Transmit harmful code or malware
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services

5. Intellectual Property

The service and its original content, features, and functionality are owned by Handled and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6. Payment Terms

Certain features of our service may require payment. You agree to provide accurate billing information and authorize us to charge your payment method for any fees incurred. All fees are non-refundable unless otherwise stated.

7. Limitation of Liability

In no event shall Handled, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

8. Disclaimer

Our service is provided on an “AS IS” and “AS AVAILABLE” basis. We make no warranties, expressed or implied, regarding the operation of our service or the information, content, or materials included therein.

9. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the service will cease immediately.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect.

11. Contact Us

If you have any questions about these Terms of Service, please contact us at audrey@itshandled.ai.